Privacy Policy for Till Supplies Direct

Last updated: January 2026

Till Supplies Direct (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from our online shop.

1. Who We Are

Till Supplies Direct
Email: sales@tillsuppliesdirect.co.uk
Website: www.tillsuppliesdirect.co.uk

We are the data controller responsible for your personal information.

2. What Personal Data We Collect

We may collect the following information when you browse or shop with us:

Information you provide directly

• Name

• Billing and delivery address

• Email address

• Phone number

• Payment details (processed securely by our payment provider; we do not store card numbers)

• Order history and purchase details

• Any information submitted via contact forms or email

Information collected automatically

• IP address

• Browser type and device information

• Pages viewed and time spent on the site

• Cookies and tracking data (see our Cookie Policy)

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders

• Provide customer support

• Send order confirmations, delivery updates, and service messages

• Improve our website, products, and customer experience

• Detect and prevent fraud

• Comply with legal obligations

• Send marketing emails (only with your consent)

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: To process your orders and deliver goods

• Legal obligation: For tax, accounting, and regulatory compliance

• Legitimate interests: To improve our services, prevent fraud, and operate our business

• Consent: For marketing communications and non‑essential cookies

5. How We Share Your Information

We only share your data with trusted third parties when necessary:

• Payment processors (e.g., Worldpay)

• Delivery partners (e.g., Royal Mail, couriers)

• Website hosting and IT service providers

• Analytics and advertising platforms (only if cookies are accepted)

• Professional advisers (accountants, legal advisers)

We never sell your personal data.

6. International Transfers

Some service providers may store data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK GDPR‑approved standard contractual clauses

• Adequacy decisions for the destination country

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Order records: 6 years (legal requirement)

• Marketing data: until you unsubscribe

• Website analytics: typically 12–26 months, depending on provider settings

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, email dale@tillsuppliesdirect.co.uk.

9. Cookies

We use cookies to improve site performance, analyse traffic, and personalise your experience.
You can manage or disable cookies through your browser settings.
See our separate Cookie Policy for full details.

10. Security

We take data security seriously and use:

• Encrypted connections (HTTPS)

• Secure payment gateways

• Access controls and authentication

• Regular security monitoring

However, no online system is 100% secure.

11. Marketing Communications

We may send marketing emails only if you have opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with the updated date.